Privacy Policy

Trawl Guesthouse (hereinafter referred to as "the facility") recognizes the protection of our customers' personal information as an important responsibility and has established the following privacy policy to ensure appropriate handling of such information.

Article 1 (Definition of Personal Information)

In this policy, "personal information" refers to personal information as defined in the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act"), and includes information that can identify a specific individual, such as name, address, telephone number, and email address.

Article 2 (Method of Collecting Personal Information)

This facility may collect personal information in the following cases:

• Information you will provide when making a hotel reservation (name, address, phone number, email address, etc.)

Information to be provided when applying for programs such as fishing experiences and workshops.

- Information to provide when contacting us via the inquiry form or email, etc.

- Recording in the guest register (based on the Hotel Business Act)

- Information automatically collected using technologies such as cookies when you browse our facility's website (access logs, browsing history, etc.)

Article 3 (Purpose of Use of Personal Information)

This facility will use the personal information it collects for the following purposes:
- Handling reservations, confirmations, changes, and cancellations. - Providing and operating fishing experiences and other services. - Billing and payment processing. - Responding to inquiries and contacting customers. - Improving services and developing new services. - Distributing announcements and campaign information from our facility (with customer consent).
- Compliance with the Hotel Business Act and other laws and regulations

Article 4 (Provision of personal information to third parties)

Our facility will not provide your personal information to third parties except in the following cases:
- When we have the customer's consent - When required by law (including the submission of guest registers in accordance with the Hotel Business Act)
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent. - When providing information to a business outsourcing partner, such as a reservation management system or payment service, to the extent necessary to achieve the purpose of use (in this case, we will require the outsourcing partner to manage the information appropriately).

Article 5 (Use of External Services)

Our facility's website utilizes the following external services. Please refer to each service's privacy policy for information on how personal information is handled by each service.
• Wix.com (Website building and hosting)
• Travel Chat (accommodation booking system)
• Access analysis tools such as Google Analytics

Article 6 (Regarding the Use of Cookies)

Our website may use cookies to improve user experience and analyze access patterns. If you do not wish to use cookies, you can disable them through your browser settings, but some services may not function properly.

第7条（個人情報の安全管理）

This facility will take necessary and appropriate security measures to prevent the leakage, loss, or damage of personal information.

Article 8 (Disclosure, Correction, and Deletion of Personal Information)

If a customer requests disclosure, correction, addition, deletion, or suspension of use of their personal information, we will verify their identity and respond within a reasonable period. Please contact us at the inquiry desk below.

Article 9 (Changes to this Policy)

This facility may change the contents of this policy as needed. The revised policy will take effect from the time it is posted on this facility's website.

Article 10 (Contact Information)

For inquiries regarding the handling of personal information, please contact us at the address below.

Facility name: Trawl Guesthouse

Address: 3-27-16 Koshigoe, Kamakura City, Kanagawa Prefecture 248-0033

Phone number: 080-6898-1122

Contact Form

Establishment date: February 6, 2026
Trawl Guesthouse